About me
I operate at the intersection of learning design, workflow automation, and customer experience. I focus on creating scalable onboarding programs that make software products immediately understandable for users.
Things I do
Customer Education
I help companies educate their users on how to use their products. I manage content production for global markets, led teams and built content production systems from scratch.
AI and automation
I use AI to develop custom solutions for my personal and business needs. Currently exploring AI agents.
Branding for early stage startups
Digital fatigue is real. That's why I help my friend and designer Nikita Elfimov to create brand identities that go beyond screens at Collocoll.
Things I did
Customer Education at Intuit
From 2019 to 2026, I led a customer education program at Intuit for QuickBooks, scaling the content program to 100+ releases and 100,000+ views across 7 international markets to drive product adoption and improve global CSAT. Previously, I built their initial customer onboarding program from scratch, establishing standard production toolsets and templates.
Communications Design
Graduated with a Bachelor of Arts in Communications Design from the University of Alberta, focusing on Design in Communications.